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Privacy Policy

Last Updated: January 16, 2026

Welcome to Irving Movers (“we,” “us,” or “our”). This Privacy Policy explains how we collect, use, share, and protect personal information when you visit our website or contact us for moving services (the “Services”).

By using our Services, you agree to this Policy. If you do not agree, please do not use our Services.

1) Who we are and scope

Overview

Irving Movers provides residential and commercial moving services, including local moving, long-distance moving, corporate relocation, and furniture moving in Texas and beyond. This Policy applies to information we collect through:

  • Our website and online forms
  • Phone calls, SMS, and email communication
  • Customer support interactions
  • In-person interactions related to our services

This Policy does not cover third-party websites linked from our site. Their privacy practices are governed by their own policies.

2) Personal information we collect

a) Information you provide

When you contact us, request a quote, or schedule a move, you may provide:

  • Name
  • Email address
  • Phone number
  • Pickup and delivery addresses
  • Requested move date(s)
  • Home size / inventory notes / special items
  • Notes about access (stairs, elevators, long carry, etc.)
  • Any messages or attachments you send to us

b) Information collected automatically

When you use our website, we may collect:

  • IP address
  • Browser type and device information
  • Pages visited and time spent on site
  • Referring pages
  • General location (city/region level)
  • Cookies and similar tracking technologies (see Section 6)

c) Information from third parties

We may receive limited information from:

  • Analytics providers (website performance insights)
  • Advertising platforms (conversion data, campaign performance)

We do not intentionally collect sensitive information (such as government IDs, precise location, health data, or biometrics). Please do not submit that kind of information to us.

3) How We Use Your Information

We use your information to:

  • Provide quotes and moving services
  • Schedule and manage your move
  • Communicate with you (calls, SMS, email) about your request
  • Provide customer support
  • Improve our website and services
  • Prevent fraud and protect our business
  • Comply with legal obligations

We do not sell personal information for money.

4) How We Share Your Information

We may share personal information only when necessary:

Service providers

We may share information with vendors that help us run our business, such as:

  • Website hosting and analytics
  • CRM and communication tools
  • Payment processing (if applicable)
  • Customer support tools
  • Document and storage tools

These providers are permitted to use personal information only to perform services for us.

Legal and safety

We may disclose information if required by law or if necessary to:

  • Respond to lawful requests
  • Enforce our agreements
  • Protect rights, safety, and property of Irving Movers, our customers, or others

Business transfers

If our business is sold or merged, personal information may be transferred as part of that transaction.

5) Text Messages and Phone Calls

If you provide your phone number, you agree that Irving Movers may contact you by call or SMS about your quote request, scheduling, service updates, or support.

  • Message and data rates may apply
  • You can opt out of texts at any time by replying STOP
  • Consent is not a condition of purchase

6) Data Retention

We retain personal information as long as needed to:

  • Provide services
  • Maintain business records
  • Resolve disputes
  • Comply with legal obligations

Retention depends on the type of data and the reason we collected it.

7) Data Security

We use reasonable safeguards to protect your information. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

8) Your Privacy Rights

Depending on your state, you may have rights to:

  • Request access to the personal information we have about you
  • Request deletion (with legal exceptions)
  • Request correction of inaccurate information
  • Opt out of targeted advertising (where applicable)

To make a request, contact us using the details below.

9) California Privacy Notice (If Applicable)

Where required by law, we honor browser-based opt-out signals such as Global Privacy Control (GPC).

We do not sell personal information, and we do not knowingly share personal information for cross-context behavioral advertising in a way that would be considered a “sale” under applicable law.

To submit a request, email [email protected].

10) Children’s Privacy

Our Services are not directed to children under 18, and we do not knowingly collect personal information from children. If you believe a child has provided information to us, contact us and we will delete it.

11) Third-Party Links

Our website may contain links to third-party websites (for example, review sites or partner resources). We are not responsible for the privacy practices of those third parties. We encourage you to review their policies.

12) Updates to This Privacy Policy

We may update this Policy from time to time. The “Last updated” date will reflect the latest revision. If changes are significant, we will post a notice on our website.

13) Contact Us

If you have questions about this Privacy Policy or would like to exercise your privacy rights, contact us:

Email: [email protected]